We aim to deliver your order in a maximum of 1 to 3 days, ensuring a smooth and timely delivery.
For any inquiries or assistance regarding your order or shipping, feel free to reach out to us at support@drhousehold.com. Our dedicated team is here to provide you with a smooth and delightful shopping experience. Thank you for choosing DrHousehold—where your comfort, convenience, and satisfaction come first!
If a customer receives a damaged product or one with manufacturing defects, we offer a replacement within 7 days from the delivery date. To claim this benefit, the customer must:
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Record a complete video of the unboxing, starting from the sealed package to identifying the damage, including a clear view of the invoice attached to the box.
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The video should be clear and unedited to avoid delays.
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Email the video to support@drhousehold.com within 24 hours of delivery.
Please note:
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Video evidence is mandatory.
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Claims without video or sent after 24 hours of delivery will not be accepted.
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This policy is in place to prevent fraudulent claims and ensure a fair, simple, and trustworthy replacement process.
We prioritize your satisfaction and strive to resolve all concerns as efficiently as possible.